To take bookings for a cleaning business in Ghana, list clear packages (standard home clean, deep clean, office clean, move-in or move-out, post-construction), let clients pick a date and time from one booking link, take a deposit by mobile money to confirm, and sell weekly or monthly plans to homes and offices. A written checklist for each package is what keeps clients happy and stops arguments about what "clean" means.
Busy families, Airbnb hosts, landlords, offices and new homeowners all pay for cleaning. Online booking means you spend less time on the phone and more time on paid jobs.
1. Create packages
| Package | Good for | Priced by |
|---|---|---|
| Standard clean | Weekly or fortnightly home cleaning | Number of rooms |
| Deep clean | First visit, before guests, festive seasons | Rooms or hours |
| Move-in / move-out | Tenants and landlords | Size of the house |
| Post-construction | New builds and renovations | Size and level of dust |
| Office clean | Daily, weekly or after events | Floor area or hours |
| Airbnb turnover | Between guests | Per turnover |
Add extras like inside the fridge, inside the oven, windows, sofa cleaning or laundry.
2. Write a checklist for each package
For example, a standard clean:
- Sweep and mop all floors
- Dust surfaces and switches
- Clean kitchen counters, sink and stove top
- Clean and disinfect toilets, sinks and showers
- Empty bins
- Make beds
Share it on your booking page. Clients know exactly what they're paying for, and your team knows exactly what to do.
3. Take bookings online
On Paylead:
- Open a free store.
- Create a booking product for each package, with how long it takes and the price.
- Set your working days and hours, and add buffer time for travel between jobs.
- Choose a deposit to confirm the booking, or full payment for small jobs.
- Write in the booking instructions what the client should prepare (water, access, parking) and ask for their address.
Clients pick a time, pay the deposit by MoMo or card and get a confirmation with a calendar file. Paylead's fee is 4% + GH₵ 1 on online payments and 2% + GH₵ 1 on a balance paid in person.
4. Quote big jobs first
Post-construction and large offices vary too much for a fixed price. For those:
- Ask for photos and the size with a short form, or book a paid site visit.
- Send a written quote.
- Take a deposit with an invoice the client can pay in parts.
5. Sell recurring plans
Recurring clients are what make a cleaning business stable:
- Weekly home plan
- Office plan: daily or three times a week
- Airbnb plan: a set number of turnovers a month
On the Pro plan, sell a subscription so clients pay automatically each month. Give a small discount for monthly plans compared with one-off cleans.
6. Build trust
People are letting your team into their homes and offices. Make them feel safe:
- Uniforms or branded T-shirts and ID cards
- The same cleaner for regular clients where possible
- Before-and-after photos after each deep clean, sent to the client
- A clear policy for breakages
- Reviews from past clients on your page. See how to get customer reviews.
7. Find clients
- Estate agents and landlords for move-in and move-out cleans.
- Airbnb hosts for turnovers.
- Contractors for post-construction cleans.
- Offices and schools for regular contracts.
- Before-and-after videos on TikTok and Instagram. Cleaning videos are very shareable.
- Google Business Profile for "cleaning services near me". See how to get customers with Google Business Profile.
Frequently asked questions
How much do cleaning services cost in Ghana?
It depends on the size of the space, the type of clean and your area. Price standard cleans by room, deep and post-construction cleans by size or quote, and show prices on your page.
Should cleaners bring their own supplies?
Many businesses bring everything and include it in the price. Say clearly whether supplies are included, and charge more for special products.
How do I stop last-minute cancellations?
Take a deposit at booking and set a cancellation window, for example 24 hours. Let clients move the date once without losing the deposit.
Read next: how to take laundry orders online, how to take paid bookings on your website and how to get repeat customers.
