To get customer reviews for your online store, ask at the right moment, make it one tap, and show the reviews on your product pages. On Paylead, buyers can leave a review from their receipt page after they buy, and you choose whether each product shows star ratings and written reviews.
Why reviews matter in Ghana
Many buyers have been let down by online sellers before. A product with real reviews from people like them answers "Is this seller real?" before they ask it.
Step by step
- Open a product and turn on star ratings and text reviews for it.
- Buyers can leave a review from their receipt page after they buy.
- Ask for it at the right time:
- for physical products, after delivery,
- for digital products and courses, a few days after purchase, once they have used it.
- Make asking automatic with a workflow: when someone orders, wait 5 days, then send an email asking for a review. The email template library includes an "asking for reviews" email: email automations.
Get more (honest) reviews
- Ask personally your first ten buyers on WhatsApp.
- Make it easy: "Tap the link in your receipt and give us a star rating, it takes 10 seconds."
- Reply to problems fast. A quick fix often turns a complaint into a good review.
- Never write fake reviews or pay for good ones. Buyers notice, and it destroys trust.
Use reviews beyond the product page
- Quote a review on your sales page.
- Screenshot a review for your Instagram stories (with the buyer's permission).
Frequently asked questions
Where do buyers leave a review?
From their receipt page after they buy.
Can I hide reviews on a product?
You choose per product whether to show star ratings and text reviews.
Should I reply to bad reviews?
Fix the problem with the buyer directly. A calm, helpful answer matters more than any single review.
How many reviews do I need?
Even a handful of real reviews helps a new product.
