How to take laundry orders online in Ghana

To take laundry orders online in Ghana, publish a clear price list (per item, per bag or per kilo), let customers book a pickup time from a link, take payment by mobile money when you collect or deliver, and sell monthly plans to students, workers and families. Pickup and delivery is what customers really pay for, so make booking a pickup as easy as sending a WhatsApp message.

Busy workers, students in hostels, Airbnb hosts and families all want someone else to do the washing. A laundry business with simple online ordering saves you hours of calls and messages.

1. Set a clear price list

Pick the model that fits your service:

Per item: shirts, trousers, dresses, suits, bedsheets, duvets, curtains.
Per bag: a set price for a standard bag, washed, dried and folded.
Per kilo: weigh the load, common for wash-and-fold.

Show extra prices for ironing, stain treatment, express service and big items. Customers stay away when they have to ask how much.

2. Offer pickup and delivery

Decide your area and pickup times:

Pickup slots: for example morning (7–10am) and evening (5–8pm).
Turnaround: standard (48 hours) and express (same or next day, at a higher price).
Delivery fee by area, or free above a certain order amount.

3. Let customers book online

On Paylead:

Open a free store.
Create a booking product called "Laundry pickup" with your pickup slots. Customers pick a time, and your booking instructions ask them to send their pickup address on WhatsApp.
Choose pay in person if you weigh or count items at pickup, or take a small booking fee online to cut no-shows.
Add your services as products so regular customers can pay for a bag or plan online.

You see every booking with the customer's name, phone number and time, ready for your rider.

4. Get paid without stress

Fixed bags and plans: take payment online by MoMo or card when they book.
Per item or per kilo: count at pickup, then send a payment link for the exact amount before you deliver.
Never release clothes to a new customer before payment is done.

Paylead's fee is 4% + GH₵ 1 per online payment, and 2% + GH₵ 1 on payments you collect in person and record.

5. Sell monthly plans

Plans turn one-off customers into steady income:

Student plan: four bags a month, collected from the hostel.
Worker plan: office shirts washed and ironed weekly.
Family plan: weekly wash-and-fold for a household.
Airbnb plan: bedsheets and towels after every guest.

On the Pro plan you can sell a subscription so customers pay automatically each month. Otherwise sell the plan as a product paid monthly.

6. Earn trust

Tag every order so nothing gets mixed up.
Count items at pickup and send the count to the customer.
Take a photo of stained or damaged items before washing, and tell the customer.
Pack neatly, with your name and booking link on the bag.
Write your policy for lost or damaged items, and stick to it.

7. Get customers

Hostels and student areas: posters with a QR code to your booking link. See how to use a QR code to get paid.
Offices: a weekly pickup day for the whole office.
Airbnb hosts and guest houses: regular bedding contracts.
WhatsApp status with your prices and pickup times. See WhatsApp Status marketing.
Google Business Profile so "laundry near me" searches find you. See how to get customers with Google Business Profile.
Referral discounts: a free bag for every friend who books.

Frequently asked questions

Is a laundry business profitable in Ghana?

It can be, especially with pickup and delivery and monthly plans. Watch your water, power and detergent costs, and price express service higher.

Should I charge per item or per kilo?

Per kilo is simple for wash-and-fold. Per item works better for ironing and dry cleaning. Many businesses offer both.

How do I handle lost items?

Count and tag at pickup, share the count, and write a clear policy for lost or damaged items. Most disputes disappear when the customer has the count in writing.

Start taking laundry orders →