To manage deliveries in Ghana, keep every order's address and phone number in one place, print a waybill for your rider, and give the buyer a tracking page so they stop asking "where is my order?". On Paylead, each order has a printable waybill, you mark it shipped, and the buyer follows it on their own tracking page.
Step by step
- A buyer orders from your store. The order in Sales shows the delivery address, phone number and, for pay-on-delivery orders, the amount to collect.
- Print the waybill from the order and hand it to your rider with the parcel.
- Mark it shipped. The buyer can now follow the delivery on their tracking page.
- Delivered: mark it delivered (and paid, for pay on delivery).
See add a physical product and offer pay on delivery.
Save your couriers
Under Shipping → Couriers, save the riders and delivery companies you use, with a contact person, phone number and their tracking link if they have one, so you can pick them quickly.
When the buyer isn't home
On pay-on-delivery orders, buyers can pick a new delivery day from their order page (Not home? Pick another day). You get an alert with the new day and their note.
Delivery fees
Set them once for the whole store in Store Settings → Payments: turn on Charge a delivery fee, enter the fee and, if you want, a free-delivery amount. Mention any areas you don't deliver to in your product descriptions.
Cut failed deliveries
- Call or WhatsApp the buyer before the rider leaves.
- Ask for a deposit on expensive items with a payment link.
- Ask for a clear landmark.
More in how to reduce failed deliveries.
Frequently asked questions
Do buyers get the tracking link automatically?
Share the tracking page with your buyer once the order is shipped. They can also see their order status from their order page.
Can I use my own riders?
Yes. Save them as couriers and print a waybill for each order.
What if a buyer wants to return an item?
They can ask within 7 days of delivery: how to handle returns.
Can I charge different fees for different areas?
The delivery fee is set for the whole store, with an optional free-delivery amount.
